RSTickets! Pro

RSTickets! Pro 3.2.2

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Overview Updates (14) Reviews (1) History Discussion (16)
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sarisan Sergeant
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Nov 27, 2021
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sarisan submitted a new resource:

RSTickets! Pro - professional Joomla! HelpDesk ticketing system

header-image-joomla-extension-rsticketspro.png

RSTickets! Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs. A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with an integrated knowledgebase system, thus allowing staff members to decrease response...
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sarisan updated RSTickets! Pro with a new update entry:

3.0.3

Version 3.0.3​

  • Fixed - Search form was incorrectly showing the 'Customer' and 'Staff' inputs without clicking on the 'Advanced' button.

Version 3.0.2​

  • Added - Option - 'Use btn-group On Radios' that can disable 'btn-group' in the frontend to work around 3rd party templates that don't handle this class.
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Hello
Do you have the last version 3.0.12 ?
 
thanks to dear member @Dano627775 updated RSTickets! Pro with a new update entry:

Changelog

02 Sep 2022

Version 3.0.17​

  • Fixed - 'Calendar' custom field date was saved incorrectly if timezone was set to -UTC.
  • Fixed - Time Spent was calculated incorrectly in the ticket listing view.
31 Aug 2022

Version 3.0.16​

  • Fixed - 'Time Spent' was incorrectly calculated in the 'Tickets' view when total time spent was less than 1 hour.
25 Aug 2022

Version 3.0.15​

  • Fixed - Calendar field was...
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thanks to dear member @Dano627775 updated RSTickets! Pro with a new update entry:

Changelog

09 Jan 2023

Version 3.0.18​

  • Updated - 'Assigned To' dropdown will now only show the current ticket's departments.
  • Fixed - IPv6 addresses could not be stored in Joomla! 4 or were truncated in Joomla! 3
  • Fixed - Clearing the 'From' or 'To' calendar fields in Joomla! 3 would not reset the tickets search.
  • Fixed - Some custom fields could throw an error on PHP 8.1
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thanks to dear member @Dano627775 updated RSTickets! Pro with a new update entry:

Changelog

13 Jan 2023
Version 3.0.19
Added - 'Reply To' and 'Reply To Name' options for the email setup.
Updated - IP address now takes into account the 'Behind Load Balancer' setting from Global Configuration.
Updated - Bumped minimum requirements to use Joomla! 3.9.0+
Updated - Some CSS declarations for the Dashboard menu item.
Fixed - Captcha rendering on PHP 8.1+ could throw some deprecated notices.
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thanks to dear member @anne updated RSTickets! Pro with a new update entry:

29 May 2023

  • Added - 'Global Message Position' and 'Submit Message Position' options allowing you to place messages at the top, bottom or disable their placement.
  • Added - 'Show Submit Form Headings' option - allows to display headings separating the sections in the 'Ticket - Submit Form' menu item.
  • Added - 'Thumbs Type' for the 'Tickets - Dashboard' menu item, allowing you to upload images instead of the built-in icons.
  • Added - 'Show Search' parameter for the 'Tickets - Dashboard' menu...
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thanks to dear member @Dano627775 updated RSTickets! Pro with a new update entry:

Changelog

24 Oct 2023

Version 3.1.2​

  • Updated - Dark Mode in Joomla! 5 was unreadable.
  • Updated - Some Joomla! 5 code improvements.
  • Fixed - Selecting a user from the modal was not working in Joomla! 5.
  • Fixed - No longer installing the 'Search - RSTickets! Pro Knowledgebase' plugin in Joomla! 4+
  • Fixed - A short open PHP tag could throw an error in the Knowledgebase results page.
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thanks to dear member @Dano627775 updated RSTickets! Pro with a new update entry:

Changelog

31 Jan 2024

Version 3.2.0​

  • Added - Joomla! 5 native compatibility - no longer needs the 'Behaviour - Backward Compatibility' plugin.
  • Updated - When editing the Signature the editor field is now 100% width.
  • Updated - Supporting Kunena 6.x avatars.
  • Fixed - JomComment integration removed.
  • Fixed - An undefined notice could show up on the Knowledgebase Results page.
  • Fixed - Accessing the 'User - Remove Data' request without a valid token could end up...
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thanks to dear member @Dano627775 updated RSTickets! Pro with a new update entry:

Changelog

14 Mar 2024

Version 3.2.1​

  • Fixed - The 'Ticket - Dashboard' menu item no longer shows a 'Submit Ticket' section if the user is logged in as a Staff Member without enough permissions to submit tickets.
  • Fixed - Tickets that have been closed without a reply from the customer no longer show up as bold in the 'Ticket - Dashboard' menu item.
  • Fixed - Some field descriptions were missing when configuring the 'Tickets - List' menu item.
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